Shipping Policy

1. Introduction

At Urbaneride, we place great importance on ensuring that your orders are delivered securely, quickly, and efficiently. This shipping policy outlines the terms and procedures for the shipment of your purchases.

2. Shipping Areas

We currently ship exclusively within Germany. Orders from other countries cannot be processed at this time.

3. Delivery Times

The standard delivery time is 3–7 business days from the time your order is confirmed.

In rare cases, delivery delays may occur due to high demand or unforeseen circumstances. In such instances, we will notify you promptly.

4. Shipping Costs

Free Shipping: All orders within Germany are shipped free of charge.

Additional costs will only apply if express or special delivery options are selected. These options will be shown before completing your order.

5. Shipment Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to check the delivery status of your order online at any time.

6. Shipping Providers

We partner with well-known shipping companies such as DHL, Hermes, and DPD to ensure secure and reliable delivery of your orders.

7. Damaged or Lost Shipments

If your order arrives damaged, please contact our customer service within 48 hours of receiving the package.

In the case of lost shipments, we can offer a replacement or a refund after an investigation has been completed with the shipping provider.

8. Address and Delivery

Please make sure the shipping address you provide is accurate. We are not responsible for incorrect or incomplete addresses.

If no one is available at the delivery address, the courier will leave a notice or attempt to redeliver the package.

9. Contact

If you have any questions about your delivery or this shipping policy, please feel free to contact us:

Urbaneride
Luckenwalder Strasse 87, Sehlem
Email: contact@electrobikeride.store
Phone: +49 155 10757326

10. Updates

This shipping policy may be updated from time to time. Please check this page regularly to stay informed about any changes.